Privacy Policy

Welcome to Jet's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzajetsmeal.click (the "Website"), place an order, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Website.

This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant federal and state regulations governing consumer data protection.

1. Who We Are

Jet's Pizza operates under the domain pizzajetsmeal.click and provides online food ordering, delivery, and related services to customers across the United States. We act as the data controller responsible for your personal information collected through our Website and related services.

For any privacy-related questions, concerns, or requests, please use the contact details provided in Section 15 of this policy.

2. Information We Collect

We collect several types of information from and about users of our Website, including information you provide directly to us, information we collect automatically, and information we receive from third-party sources.

2.1 Personal Information You Provide Directly

When you use our Website, create an account, place an order, contact us, or sign up for promotional communications, you may provide us with the following categories of personal information:

• Identity Information: First name, last name, username, or similar identifiers.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Payment Information: Credit card numbers, debit card details, bank account information, and billing details. Note: We do not store full payment card numbers on our servers. Payment processing is handled by third-party, PCI-DSS compliant payment processors.
• Account Credentials: Username, password, and security questions used to protect your account.
• Order Information: Details of your food orders, special dietary requests, delivery preferences, and order history.
• Communications: Messages, feedback, reviews, and any other information you send us via email, contact forms, or customer support channels.
• Marketing Preferences: Your preferences for receiving promotional emails, SMS messages, or push notifications from us.

2.2 Information Collected Automatically

When you access and use our Website, we automatically collect certain technical and usage data, including:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and hardware configuration.
• Usage Data: Pages you visit on our Website, links you click, time spent on pages, search queries, referring URLs, and navigation patterns.
• Log Data: Server logs that record access times, error logs, and activity on our Website.
• Location Data: Approximate geographic location derived from your IP address or, with your consent, precise location data from your mobile device to assist with delivery services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. For more details, please see Section 9 of this policy.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our Website or log in via social authentication (e.g., Google, Facebook), we may receive basic profile information such as your name, email address, and profile picture.
• Analytics Providers: Third-party analytics services that help us understand how users interact with our Website.
• Payment Processors: Confirmation of payment transactions and fraud prevention signals.
• Delivery Partners: Information related to the fulfillment and delivery of your orders.
• Marketing Partners: Information to help us serve you relevant advertisements and measure campaign effectiveness.

3. How We Use Your Information

We use the personal information we collect for the following purposes, relying on appropriate legal bases as applicable:

3.1 Providing and Managing Our Services

• To process and fulfill your food orders, including coordinating delivery and pickup.
• To create and manage your account on our Website.
• To process payments and send you order confirmations and receipts.
• To communicate with you about your orders, including updates, delays, or issues.
• To provide customer support and respond to your inquiries and complaints.

3.2 Analytics and Website Improvement

• To analyze usage patterns on our Website to improve its design, functionality, and content.
• To conduct market research and understand customer preferences and trends.
• To develop and test new features, products, and services.
• To monitor the performance and security of our Website and services.

3.3 Marketing and Promotional Communications

• To send you promotional emails, newsletters, special offers, and updates about our products and services, where you have given consent or where permitted by applicable law.
• To personalize your experience on our Website and display content and advertisements relevant to your interests.
• To administer loyalty programs, contests, sweepstakes, or other promotional activities.
• To measure the effectiveness of our marketing campaigns.

3.4 Legal and Compliance Purposes

• To comply with applicable laws, regulations, legal processes, and governmental requests.
• To enforce our Terms of Service and other agreements.
• To detect, prevent, and respond to fraud, security threats, and other illegal activities.
• To protect the rights, property, and safety of our company, our customers, and others.

3.5 Business Operations

• To manage our internal business operations, including accounting, auditing, and administrative functions.
• To facilitate corporate transactions such as mergers, acquisitions, or asset sales.
• To carry out any other purpose with your consent or as described at the time of data collection.

4. Legal Basis for Processing

Under applicable United States privacy laws, including the CCPA/CPRA and the FTC Act, we process your personal information based on the following grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you, such as processing your food order.
• Legitimate Business Interests: Processing is necessary for our legitimate interests, such as improving our services, preventing fraud, and marketing our products, provided these interests are not overridden by your privacy rights.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations.
• Your Consent: Where required, we will obtain your explicit consent before processing your personal information, particularly for certain marketing communications and the use of non-essential cookies.

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own direct marketing purposes without your consent. However, we may share your information in the following circumstances:

5.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to perform specific tasks on our behalf and are contractually obligated to maintain the confidentiality and security of your data. Categories of service providers include:

• Payment processors (e.g., Stripe, Square, or similar PCI-DSS compliant providers)
• Delivery and logistics partners
• Cloud hosting and data storage providers
• Email and SMS marketing platforms
• Customer support software providers
• Analytics and performance monitoring services
• Fraud detection and cybersecurity services
• Accounting and legal service providers

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law or in response to valid legal processes, including:

• Compliance with a subpoena, court order, or other governmental request.
• Cooperation with law enforcement agencies in investigations of illegal activity.
• Protection of the rights, property, or safety of our company, customers, employees, or the public.
• Enforcement of our Terms of Service or other agreements.

5.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our Website of any such change in ownership or control of your personal information.

5.4 With Your Consent

We may share your personal information with other third parties with your explicit consent, such as when you participate in a joint promotion or choose to integrate a third-party service with your account.

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures to protect it from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption for data transmitted between your browser and our Website. Sensitive data, including payment information, is encrypted both in transit and at rest.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis. All staff with access to personal data are required to maintain its confidentiality.
• Secure Payment Processing: Payment card data is handled exclusively by PCI-DSS compliant payment processors. We do not store full payment card numbers on our own servers.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Incident Response: We maintain an incident response plan to address data breaches promptly and notify affected users as required by applicable law.
• Employee Training: Our team members receive regular training on data protection best practices and security protocols.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States privacy laws.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the third parties with whom it has been shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We will honor "Do Not Sell or Share My Personal Information" requests.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not be denied goods or services, charged different prices, or provided a different level of service because you exercised your privacy rights.

7.2 General Consumer Rights (All U.S. Residents)

• Right of Access: You may request access to the personal information we hold about you and receive a copy in a commonly used, machine-readable format.
• Right to Correction: You may request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal information in a portable, structured, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions included in each email, by texting STOP in response to an SMS, or by contacting us directly.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"
• Visiting our Website at pizzajetsmeal.click and using the contact form

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and the extension period in writing. We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

8. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Because there is currently no universally accepted standard for responding to DNT signals, our Website does not currently respond to DNT browser signals. However, you can control tracking through our cookie settings and the opt-out mechanisms described in Section 9 of this policy.

9. Cookies and Tracking Technologies

Our Website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze Website usage, and deliver personalized content and advertising.

9.1 Types of Cookies We Use

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain cookies, or be notified when a cookie is placed. Please note that disabling certain cookies may affect the functionality of our Website and your ability to place orders.

For more detailed information about the specific cookies we use, their purposes, and how to opt out, please refer to our Cookie Policy.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, reporting, and regulatory requirements. Our general data retention periods are as follows:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data disposal procedures. In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

11. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and all applicable federal and state laws regarding children's privacy. Our food ordering services require users to be adults capable of entering into legally binding agreements.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take immediate steps to delete that information from our systems. If you believe we may have collected information from or about a child under 18, please contact us immediately at [email protected].

Parents or legal guardians who believe that their child has submitted personal information to our Website without their consent should contact us using the contact details in Section 15 of this policy, and we will delete such information promptly.

12. International Data Transfers

Jet's Pizza is based in the United States and primarily serves customers within the United States. However, some of our third-party service providers may be located in other countries or may store, process, or access data on servers located outside the United States.

If your personal information is transferred to, stored in, or processed in a country other than the United States, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities
• Binding corporate rules where applicable
• Transfers only to countries with adequate data protection standards as determined by relevant authorities
• Your explicit consent to the transfer

By using our Website and providing your personal information, you acknowledge that your data may be processed in countries that may have different data protection laws than your country of residence. Where such transfers occur, we take appropriate steps to ensure your information receives an adequate level of protection.

13. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to any third-party websites or services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We encourage you to review the privacy policies of any third-party websites you visit. Your interactions with those websites are governed by their own privacy policies and terms of use. The inclusion of a link to a third-party website does not constitute our endorsement of that website or its privacy practices.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Post the revised policy on this page with a prominently displayed notice.
• Send you an email notification if the changes are material and you have an account with us.
• Where required by law, obtain your consent before implementing changes that materially affect how we use your personal information.

Your continued use of our Website after the posting of any amended Privacy Policy constitutes your acknowledgment of the changes and your consent to abide by the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the following details:

We are dedicated to resolving privacy-related concerns promptly and transparently. We aim to respond to all privacy inquiries within 10 business days of receipt. For formal privacy rights requests, we will respond within the timeframes required by applicable law (generally 45 days, extendable by an additional 45 days where necessary).

16. Filing Complaints with Data Protection Authorities

If you believe that we have violated your privacy rights and you are not satisfied with our response to your complaint, you have the right to file a complaint with the appropriate data protection or consumer protection authority.

16.1 For California Residents

California residents who have concerns about our compliance with the CCPA/CPRA may contact the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency (CPPA): cppa.ca.gov
• California Attorney General — Privacy Complaints: oag.ca.gov/privacy

16.2 For All U.S. Residents — Federal Consumer Protection

U.S. consumers who wish to report deceptive or unfair privacy practices may file a complaint with the Federal Trade Commission (FTC):

• FTC Consumer Information: reportfraud.ftc.gov
• FTC Online Complaint Assistant: ftc.gov/complaint

16.3 State-Specific Privacy Authorities

Many U.S. states have their own consumer protection offices or privacy enforcement bodies. We encourage you to contact the relevant authority in your state if you have concerns about how your personal information is being handled. Common contacts include:

• New York: Office of the Attorney General — ag.ny.gov
• Texas: Office of the Attorney General, Consumer Protection Division — texasattorneygeneral.gov
• Florida: Florida Attorney General — myfloridalegal.com
• Virginia: Virginia Attorney General — oag.state.va.us
• Colorado: Colorado Attorney General — coag.gov

Before filing a complaint with a regulatory authority, we encourage you to contact us first at [email protected] so that we have the opportunity to address your concerns directly and promptly.

17. Opt-Out of Marketing Communications

You have the right to opt out of receiving marketing and promotional communications from Jet's Pizza at any time. You may exercise this right by:

• Clicking the "Unsubscribe" link included in any promotional email we send you.
• Replying "STOP" to any SMS marketing message you receive from us.
• Logging into your account on pizzajetsmeal.click and updating your communication preferences.
• Contacting us directly at [email protected] and requesting removal from our marketing lists.

Please note that even after you opt out of marketing communications, we may still send you transactional or service-related messages, such as order confirmations, delivery updates, and important account notices. These communications are necessary for the provision of our services and are not subject to your marketing opt-out preferences.